Below you will find our most commonly asked questions, click through the questions to read the answers, and please feel free to contact our service department for more information.
BSU draws its water from the lower Tamiami aquifer, a thick sequence of porous limestone and clay beneath the earth's surface. This valuable resource provides the safest and highest quality water available in the area.
No, we are not operated by Lee County or the City of Bonita Springs. BSU is a not-for-profit cooperative, owned by our member-customers and governed by a member-elected board of directors.
Owners: Call BSU at (239) 992-0711 five business days prior to closing on the property or moving. Please be prepared to provide personal information, the property address, proof of ownership, and the date of the closing. Our customer service representative will provide information about your deposit at that time.
Renters: Call BSU at (239) 992-0711 five business days prior to moving. Be prepared with identification, copy of a fully executed, signed lease, and a deposit plus transfer fee.
Business: Call BSU at (239) 992-0711 five business days prior to closing on the property or moving. Be prepared with tax identification number, articles of incorporation, business license, and/or other business documentation. Our customer service representative will provide information about your deposit and transfer fee at that time.
You have four convenient options:
1. Mail your payment to Bonita Springs Utilities, Inc. P.O. Box 11689, Naples, FL 34101.
2. Your payment can be deducted monthly from your bank account through an automatic electronic fund transfer (EFT). The form to start this service is on the reverse side of your bill or can be download it by clicking here.
3. Visit our office at 11900 East Terry Street, and pay your bill in person during business hours at our drive-through window or in our lobby. In the evenings and on weekends, there is a drop box, located on the south side of the building at the drive-through window, for your convenience.
4. Register for Online Account Access by clicking here and pay your bill online by credit card.
Our lobby is open from 7:30 a.m. until 5 p.m., Monday through Friday. We suggest that you call with routine inquiries during those hours. However, our telephones are answered around the clock to respond to emergencies. Please call (239) 992-0711 to report service disruptions, waterline breaks or other urgent matters.
Yes, pursuant to Section 381.00655 of Florida Statutes, homeowners are required to connect to the central sewer system within one year of the actual system being in service and available to their property. Go to http://www.flsenate.gov/Laws/Statutes/2012/381.0065 to read the complete Statute.
Bills are issued monthly and there are four billing cycles every month. Each statement typically covers from 27 to 33 days. Due dates vary according to your billing cycle.
Yes, by using any of our four payment methods.
Your account number is a combination of your Location number and your Customer Number and is shown on your bill; it is the number that starts with the letter "L," is followed by seven numbers, then the letter “C”, then five numbers.
If you are an owner and the following three conditions are met, your deposit will be refunded after 18 months of continuous service:
Please call our office to request a refund.
A property owner may have the deposit requirement waived by providing a letter of credit, including payment record, from another utility company. The deposit may also be waived if the property owner signs up for automatic bank draft payments. Deposit waivers are not offered to those renting their homes.
The base charge depends on the meter size and monthly service. The average home is equipped with a three-quarter-inch meter, with a monthly base charge of $8.11 for water and $28.48 for sewer service, plus a $4.06 billing fee. The base charge covers the fixed expenses associated with the operation and maintenance costs for providing water and/or wastewater service to your home or business.
No, even if the water is turned off, base charges for water and sewer service continue.
Five business days before the property closing or the move, please have your Realtor fax the following information to us at (239) 947-7460:
Bonita Springs Utilities, Inc. (BSU) is a member-owned not-for-profit water and wastewater utility that has served the Bonita Springs/Estero communities since 1971.
Q. Am I a member-customer of BSU?
A. If you have BSU water and/or sewer service and are responsible for the bill, you are a member-customer of BSU. Each meter represents a membership.
Q. Why do I receive the Annual Capital Credit Account Report?
A. The IRS requires BSU to notify member-customers each year of the prior year’s capital credit account. Notification occurs each spring or early summer.
Q. What are capital credits?
A. Capital credits represent each member-customer’s ownership of the utility’s assets including buildings, equipment and water and sewer lines.
Q. Can I use my capital credits to pay my water or sewer bill?
A. No. Capital credits are not cash.
Q. What happens to my capital credits if I move from the BSU service area and am no longer a member-customer of BSU?
A. If you are no longer a member-customer of BSU, your capital credits remain the same. You will no longer receive the Annual Capital Credit Account Report.
Q. If I sell my property/home, can I assign my capital credits to the new owner?
A. Yes, you may assign your capital credits to your successors in interest or successors in occupancy. Assignment forms are available online at www.bsu.us under Customer Service; scroll down to Customer Service Documents.
Q. What happens to my capital credits if I die?
A. If you die, the capital credits transfer to your estate. Legal proof of representation for the estate will be required, and the estate must keep BSU informed of the current mailing address.
Q. How do I change my mailing address?
Download, complete, and return the form below or email the completed form or equivalent information to
Change of Address Form
All customers will have to register to use this service. You will need your complete account number (For example: L123456-C1234567) to register.
Past e-bill customers will receive a paper statement for the month of December and will have to re-register to continue to receive paperless billing. All previous usernames and passwords have been disabled.
Have An Emergency?
Please call us if you have an emergency after hours. PHONE (239) 992-0711
Emails will not be responded to after hours.