Reading Your Water Meter
Your water meter is identified by a number that is printed or engraved on its lid. This number also is included on your monthly bill. Water usage is recorded on the meter's dials, which are read from left to right.
BSU Meter Readers
BSU reads your meter once a month. The meter reader will visit your property briefly on approximately the same day each month. Customers may request a copy of their meter-reading schedule by calling BSU Customer Service at (239) 992-0711.
Please help the meter readers by keeping bushes trimmed so that readers have unobstructed access to the meters for routine monitoring and emergency repairs. If your meter is in an area guarded by a pet, please let us know so that we can be prepared.
Testing Your Meter
When BSU meter readers see unusually high usage, they will check the meter a second time before submitting the information for billing. If you would like to have a reading rechecked again and are willing to pay for a return visit, please call Customer Service.
If you have talked with Customer Service and still cannot account for a period of unusually high water usage, you may request that the meter be removed and tested. If tests show the meter is working properly and meets the standards set by the American Water Works Association, you will be billed for the test. If the meter proves to be substandard, there will be no charge, and the meter will be replaced.
Other problems that are unrelated to properly functioning meters, including line maintenance, leaks and other waterline problems on your property, are the member-customer's responsibility.
All customers will have to register to use this service. You will need your complete account number (For example: L123456-C1234567) to register.
Past e-bill customers will receive a paper statement for the month of December and will have to re-register to continue to receive paperless billing. All previous usernames and passwords have been disabled.
Have An Emergency?
Please call us if you have an emergency after hours. PHONE (239) 992-0711
Emails will not be responded to after hours.