For new service inquiries, please read the information below or call BSU at (239) 992-0711 during business hours
(from 8 a.m. until 5 p.m., Monday through Friday).
Owners: Call BSU at (239) 992-0711 five business days prior to closing on the property or moving. Please be prepared to provide personal information, the property address, proof of ownership, and the date of the closing. Our customer service representative will provide information about your deposit at that time.
Renters: Call BSU at (239) 992-0711 five business days prior to moving. Be prepared with identification, copy of a fully executed, signed lease, and a deposit plus transfer fee.
Business: Call BSU at (239) 992-0711 five business days prior to closing on the property or moving. Be prepared with tax identification number, articles of incorporation, business license, and/or other business documentation. Our customer service representative will provide information about your deposit and transfer fee at that time.
A property owner may have the deposit requirement waived by providing a letter of credit, including payment record, from another utility company. The deposit may also be waived if the property owner signs up for automatic bank draft payments. Deposit waivers are not offered to those renting their homes.
If you are an owner and the following three conditions are met, your deposit will be refunded after 18 months of continuous service:
• If there have been no checks returned by your bank for insufficient funds
• If service has not been disconnected for non-payment
• If there have been no late payments.
Please call our office to request a refund.
The base charge depends on the meter size and monthly service. The average home is equipped with a three-quarter-inch meter, with a monthly base charge of $8.11 for water and $28.48 for sewer service, plus a $4.06 billing fee. The base charge covers the fixed expenses associated with the operation and maintenance costs for providing water and/or wastewater service to your home or business.
Please call BSU five business days before the property closing or the move, please have your Realtor fax the following information to us at (239) 947-7460:
The information also may be provided to us by phone at (239) 992-0711 or via e-mail.
All customers will have to register to use this service. You will need your complete account number (For example: L123456-C1234567) to register.
Past e-bill customers will receive a paper statement for the month of December and will have to re-register to continue to receive paperless billing. All previous usernames and passwords have been disabled.
Have An Emergency?
Please call us if you have an emergency after hours. PHONE (239) 992-0711
Emails will not be responded to after hours.