Owners:  Call BSU at (239) 992-0711 five business days prior to closing on the property or moving. Please be prepared to provide personal information, the property address, proof of ownership, and the date of the closing. Our customer service representative will provide information about your deposit at that time.  

Renters:  Call BSU at (239) 992-0711 five business days prior to moving.  Be prepared with identification, copy of a fully executed, signed lease, and a deposit plus transfer fee.  

Business:  Call BSU at (239) 992-0711 five business days prior to closing on the property or moving.  Be prepared with tax identification number, articles of incorporation, business license, and/or other business documentation.  Our customer service representative will provide information about your deposit and transfer fee at that time.

If you are an owner and the following three conditions are met, your deposit will be refunded after 18 months of continuous service:
•    If there have been no checks returned by your bank for insufficient funds
•    If service has not been disconnected for non-payment
•    If there have been no late payments.
Please call our office to request a refund.

The base charge depends on the meter size and monthly service. The average home is equipped with a three-quarter-inch meter, with a monthly base charge of $8.11 for water and $28.48 for sewer service, plus a $4.06 billing fee.  The base charge covers the fixed expenses associated with the operation and maintenance costs for providing water and/or wastewater service to your home or business.

Please call BSU five business days before the property closing or the move, please have your Realtor fax the following information to us at (239) 947-7460:

• The closing or moving date
• Your name, phone number and the mailing address for the final bill
• The name and phone number of the new owners/tenants
• Have your real estate or closing agent download and complete the estoppel below. Click Here
• If you are starting an account for a new tenant, please download and fill out the form. Click Here
• Tenants, a copy of your lease and deposits are required before service can be set up.

The information also may be provided to us by phone at (239) 992-0711 or via e-mail.