Frequently Asked Questions
How can I find my account number?
Your account number is a combination of your Location number and your Customer Number and is shown on your bill; it is the number that starts with the letter “L,” is followed by six numbers, then the letter “C”, then seven numbers.
How do I change my mailing address?
If we're away for an extended time, can our bill be sent to an alternate address?
Can deposits be waived for owners and when is a deposit refunded?
If you are an owner, your deposit will be eligible for refund after 12 months of continuous service unless:
- You have had a check returned by your bank for insufficient funds
- You have been disconnected for non-payment
- You have had late payments
- You are served by a master meter
Refunds are not automatically processed, please call the office to request a refund.
A property owner may have the deposit requirement waived by providing a letter of credit, including payment record, from another utility company. The deposit may also be waived if the property owner signs up for automatic bank draft payments. Deposit waivers are not offered to those renting their homes.