Service Alerts

May Water Maintenance

Bonita Springs Utilities Inc. will conduct its yearly change to the water-treatment process during May as a preventative-maintenance measure. Member-customers may notice a temporary and harmless difference in the smell or taste of their tap water.

Water used for kidney dialysis and aquariums should go through additional filtering during this water-treatment change. BSU recommends those using at-home kidney dialysis machines contact their equipment suppliers, so proper filtering equipment can be installed. Tropical fish and aquatic animal owners should check with tropical fish stores to learn how to pretreat tap water before adding to tanks.

By temporarily switching to a free chlorine residual, BSU removes the small amount of ammonia that is used during the usual water disinfection process to prevent bacterial resistance. The change ensures that BSU’s water continues to remain clean, safe and drinkable.

To ensure the treated water reaches the entire system as quickly as possible, fire hydrants will be flushed more often than normal throughout the month. Member-customers who have questions about the process can call BSU weekdays from 8 a.m. to 5 p.m. at 239-992-0711.


Precautionary Boil Water Notice

TO: Bonita Springs Utilities Customers living at:

8617 thru 8687 River Homes Lane
26650, 26651, 26680, 26681 Bonita Fairways Blvd

Due to work being performed, it was necessary to close valves in the water distribution system in certain areas. Water was shut down resulting in a loss of pressure below 20 psi.

Therefore, this notice is written as a “precautionary boil water notice” advising that all water used for drinking, cooking, making ice, brushing teeth, or washing dishes be boiled. A rolling boil of one minute is sufficient. As an alternative, bottled water may be used.

This precautionary boil water notice will remain in effect until the problem has been corrected and a bacteriological survey shows that the water is safe to drink. Please check the website or call the number below for updates.

If you have any questions, please contact Andy Koebel, Director of Operations, Bonita Springs Utilities, Inc. at (239) 992-0711.


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