Alert: Scam Calls

As your co-operative, we pride ourselves on personal customer service. We’ve received notice from some members that they have received fraudulent calls and we want to make sure our members know the difference between a BSU call and a scam call.

Know the facts:

  • We never make recorded message phone calls. Any phone call to a member from BSU is by a live Customer Service Representative.
  • We never request payment information over the phone under the threat of disconnecting service. If you receive a call requesting payment information, do not give it. Hang up and call us directly.
  • When we call members, the caller ID will not show as the member’s own name and number. This is called spoofing, a tell-tale sign of a scam call.

If you ever want to confirm a phone call or message that appears to come from BSU, don’t hesitate to call us directly. You can reach our Customer Service team Monday through Friday, 7:30 a.m. to 5 p.m., by calling 239-992-0711.

Bonita Springs Utilities Inc. announces water conservation poster contest student winners

Genevieve Harper, Emely Meneses, Edwin Nicolas

Bonita Springs Utilities Inc. has announced winners of the “Drop Savers” water conservation poster contest:
– Genevieve Harper, Bonita Springs Elementary first-grade student, Division 1;
– Edwin Nicolas, Spring Creek Elementary third-grade student, Division 2; and
– Emely Meneses, Spring Creek Elementary fifth-grade student, Division 3.

Conducted in partnership with the Florida Section of the American Water Works Association, BSU coordinated with Bonita Springs and Estero elementary schools to encourage students to create a poster depicting a water conservation idea in slogan form, drawing form or both. The contest helps students learn about and promote water awareness and the importance of water conservation in their daily routines. The winners were chosen based on the water conservation message, creativity and originality depicted through their artwork.

“It benefits all of us when our youth learn early about the importance of water conservation,” said John R. Jenkins, BSU executive director. “We are proud to support our local parents and teachers’ efforts to educate students about responsible water use.”

BSU awarded each of its winners with award certificates and $25 gift cards to both Prado Stadium 12 and Royal Scoop. The winners also received Drop Savers 2018-19 school calendars that features their artwork, water conservation kits and certificates of participation.

In addition to being BSU’s Division 3 winner, Emely Meneses won second place for Division 3 at the FSAWWA state level. She also received a $75 Amazon gift card and note cards printed with her winning artwork.

Bonita Springs Utilities Inc. is a not-for-profit water and wastewater utility cooperative founded by local citizens in 1970. The member-owned utility provides service in the City of Bonita Springs, the Village of Estero and unincorporated South Lee County. The utility is recognized as an industry leader with awards from the American Water Works Association, Florida Department of Environmental Protection and Florida Water and Pollution Control Operators Association. For more information, visit www.BSU.us.

BSU prepares for hurricane season

In preparation for the upcoming hurricane season, Bonita Springs Utilities Inc. has purchased additional tow-behind generators to enhance the utility’s hurricane preparedness capabilities and assist with operations during emergency situations that may result in extended power outages.

“BSU weathered Hurricane Irma extremely well last year,” said BSU Board President Bob Bachman. “However, as forecasts call for another busy hurricane season, the board of directors and staff are taking steps to enhance our emergency response capabilities.”

BSU’s pre-hurricane planning, action and infrastructure resulted in successful and sustained operations through Hurricane Irma. Water service was maintained throughout the Bonita Springs and Estero service area, with one exception. Due to its Evacuation Zone A location and the catastrophic storm surge forecast, BSU made the decision to temporarily cut service to the Bonita Beach area to protect the integrity of the system, private property on the islands, and water supply for the area as a whole. Service was quickly restored, with a standard two-day boil water notice afterward.

BSU’s preparedness plan also included switching all plants to generator power before the storm hit in anticipation of losing electricity. All water wells and 332 lift stations throughout the service area lost power. Prior to the storm, permanent generators were installed at a number of these facilities.

Afterward, staff worked 12-hour shifts, 24 hours a day, to fuel and pump down the lift stations with a fleet of portable generators until power was fully restored.

“Our focus during hurricanes and similar emergencies is on meeting the needs of our community,” said John R. Jenkins, BSU executive director. “Drinking water availability is critical during hurricane recovery activities. Imagine the impact of loss of water and wastewater service, on top of flooding, storm damage, and power outages. We plan year-round in an effort to minimize storm impacts and maximize recovery efforts.”

During assessments after Hurricane Irma, BSU identified a need to dedicate more generators to water well and lift station operations during and after a hurricane or other emergency. Three new generators will be available for identified master lift stations and a fourth generator will assist in providing backup power to wells in order to maintain potable water service to members.

In addition to purchasing generators, BSU continues to pursue ways to harden its facilities and improve its storm preparation. Efforts include expansion of communication capabilities with remote water tanks, wells and lift stations, use of CNG as an alternative fuel supply for fleet vehicles and equipment, sewer system interconnects to afford adequate response time and a robust sewer system maintenance and replacement program.

Bonita Springs Utilities Inc. is a not-for-profit water and wastewater utility cooperative founded by local citizens in 1970. The member-owned utility provides service in the City of Bonita Springs, the Village of Estero and unincorporated South Lee County. The utility is recognized as an industry leader with awards from the American Water Works Association, Florida Department of Environmental Protection and Florida Water and Pollution Control Operators Association. For more information, visit the BSU website at www.BSU.us.